In This Section

A Voice for Nursing

Part 12:  The New Normal?

January 17, 2022

It seems as though we have been talking about “the new normal” for over a year now. Are we there yet? Will the new normal be a bit like cancer pain? Living with baseline discomfort, punctuated by breakthrough exacerbations? An interesting metaphor and most apropos- I suppose, for those of us in palliative care!

If this is our “new normal,”- how do we adjust?

Baseline discomfort: I have written on several occasions in the past about self-care. Hopefully, by now we each have some sort of self-care routine in place: Exercise, getting back to nature, or maybe new puppies now grown into dogs?

This self-care is our long acting intervention. We know it can keep up functioning.

But we must intermittently be evaluating this strategy. Is our stress progressing in light of recent developments, like loved ones testing positive, increasing sick calls at work, or holding holiday events outdoors in the cold?  Do we need to titrate up our self- care activities? Or add an adjuvant? (how about some regular time away? reconnecting with old friends? or returning to a church or temple or another supportive community?)

Additionally, Omicron has proven to be a major source of breakthrough pain! 

Do we have a plan for these periods of more severe distress such as increased ICU census or mass sick calls from COVID exposure? What have you got ready in your “medicine chest” for added support as new variants emerge? (Hint: an ELNEC conference can re-energize! Check out the courses for April and October this year)

A recent Wall Street Journal article cited a study in which 32% of nurses reported likely leaving their jobs within the next year.  (Link to full text below).  Perhaps you are at a point when a leave from a highly stressful environment is a possibility, or you would benefit from a change to a less stressful care setting.  If so, take care of yourself! However, I believe the full title of this article says so much more: “Stressed Nurses Wonder: How to Quit a Job When it’s Your Calling.”  We need to admit it: our profession truly is so much more than a job.

I have heard many nurses lately tell me that they are “just keeping their head above water,” and I think we can all relate to that sentiment. Perhaps that is exactly what we need to do that at this juncture:  just hold on. Many nurses have left their jobs, but nursing school admissions are also up, as inspired students enter the field. We need to tread strongly to make it until our new influx arrives! (and hopefully in the meantime, hospitals and government will throw us a lifeline of replacement nurses to keep us afloat).

During this time, it is important to keep in mind that nurses also consistently report that their greatest sources of support are their nursing colleagues. So we each have a responsibility to keep our eyes open: look around this turbulent water to be sure no one is going under. Sometimes a drowning victim doesn’t thrash, but slowly sinks.  We can hold each other up. Nurses are notoriously wonderful at being there for each other.

Is this indeed “the new normal?”   I will wish otherwise. But until this storm calms, or better yet, passes – we nurses will survive and emerge even stronger.

Remember: A Voice for Nursing is a Voice for Patient Focused Care!

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Feintzeig, Rachel. Wall Street Journal online. January 10, 2022. Available at:

Part 1: Lessons Learned from the COVID Surge

April 24, 2020

Nurses at the epicenter of the COVID pandemic continue to struggle daily to save lives in rapid decline, comfort hoards of dying people, while worrying constantly about carrying the virus home to those they love.

Nowhere has been harder hit than New York City, as a gateway entrance to our country and a densely populated city.  Although the curve may now be flattening, patients, families and staff still suffer, as death tolls continue to be high.

What can nurses from other parts of the country learn from those who have worked through surge conditions? We interviewed nurses from all kinds of settings to ask: What would you tell a nurse who has not yet seen the worst COVID has to offer? New York nurses offer advice might help fellow nurses as they work to prepare for surge conditions.

Question # 1:  How can we get our patients ready?
  1. Be proactive! Palliative care specialty teams should have a seat at the planning table, and nursing voices must be heard, or we will be swept along without a voice, and patient care will suffer. 
  2. As hospitals prepare, stockpiling PPE and ventilators, prepare your patients too! Speak to primary care providers, senior centers, residential facilities and churches. Strategize to contact all patients who are at high risk for complications: elders, those with multi-morbidities, residents in nursing facilities, & those with serious illness. Remind your patients of that palliative care motto: “Hope for the best and plan for the worst”.

Here’s how patients and families can be prepared:

  • Identify & assign a health proxy, and talk now about what matters to you should a worst-case scenario occur. Patients, who deteriorate, do so very quickly! When things go downhill, it may be too late for considered thinking. 
    Here is a guide that can help with health planning.
  • Prepare a just-in-case “Go” hospital bag. Include anything you might need for a hospital stay (families often cannot visit at all):  Consider packing ahead or making a pack list for last minute items. Label everything with your name.
    • Cell phones or tablets & chargers
    • Personal medications (a list and the actual medications since there may be drug shortages, especially for inhalers) 
    • Glasses and hearing aides!
    • A copy of your proxy and advance directive 
    • Phone list of important family contacts (and identify one main person who can be the main contact for everyone)
    • A few (just a few!) comfort items that may be important (religious item, family picture, etc)
  • Some patients may deteriorate before they even get settled in a hospital unit. Consider a personal checklist: “Things to know to take good care of me.” Consider including the following information:
    • Is religion important? 
    • How do you like to be called?  
    • Who is the most important person to call?
    • Any other personal or medical information of importance?

Here is a video that can help you think about a Go Bag.

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 2: Ready at the Bedside

May 6, 2020

Being a nurse in the midst of COVID entails physical stamina – but also an amazing degree of flexibility and creativity. Nurses have been struggling with the “not good enough” syndrome, where they are challenged by providing a level of care - which while appropriate and effective in times of true crisis -  nonetheless falls below the high level of care they want to provide for patients. That is: to plan care thoughtfully and deliberately, to take extra time to bear witness and comfort patients, and to connect deeply with families. Optimal care is not always possible in a pandemic!

This situation calls for hardiness and spirit – and a degree of creativity - to provide the best care under extreme conditions.  An oft-heard quote: “Out of chaos, comes opportunity” can be amended to “Out of chaos, comes innovation.” 

We urge you to write, post, and share through our ELNEC media – or even just to a group of colleagues during a break – some of the innovations that nurses are spearheading. By sharing these creative best practices, nurses across the country can better prepare to adapt to the chaos of COVID bedside nursing. Here are some ideas nurses are sharing:

1. Raise your voice and be heard!  At times, as the care provider spending the most time within COVID rooms, nurses frequently report they have been left out of the loop: missing rounds, not adding to medical/care plans, at times feeling they are swept along without contributing. To improve team communication, nurse Jhoanne Hilario, from NYC, developed her own “ICU RN-Provider Checklist”. She uses this list to check in with the medical staff daily, while introducing herself to unfamiliar, sometimes less experienced volunteers and those rotating from other services. Most importantly, the checklist ends with a discussion of goals of care. Take a look and edit to make one of your own! 

2. Creativity for logistics at the bedside. Nurses are frequently at the heart of innovation. Examples include: Placing IV pumps and vent controls outside rooms, taping off the floor for safe PPE donning & doffing areas, and using dry erase reminders on ICU room windows. Click here for a chart of logistic innovations developed by nurses that prove  - “When there is a nurse around, there’s a work-around” (Newby, et al 2020) 

3. Patient-Centered Care.  Nurses consistently cite patient isolation as one of the more distressing aspects of COVID, as patients die without family and surrounded by caregivers in impersonal masks. For those not actively dying, emotional distress, depression and delirium can develop. Nurses brainstorm and innovate, for example using Face time on cellphones and placing IPADS on IV poles to provide face-to-face connections. And watch this humorous CNN video about making connections while masked. 

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing


Moos, J. (April 10, 2020). Medical workers combine heart and art for their patients [Video]. Retrieved from

Newby, J. C., Mabry, M. C., Carlisle, B. A., Olson, D. M., & Lane, B. E. (2020). Reflections on Nursing Ingenuity During the COVID-19 Pandemic. The Journal of neuroscience nursing, Published online 2020 Mar 27. doi: 10.1097/JNN.0000000000000525

Part 3: “Self-Care: Are you kidding?”

May 19, 2020

Nurses are notoriously bad at self-care. We care for others. That’s our passion, our calling, as well as our job. Our own care tends to come in second (or third or fourth) behind all those we care for.

Nurses work late, regularly skip lunch, and delay bathroom breaks – all to put their patients first. In the time of COVID, as we face dangerous exposure and worry about our families, self-care can seem egocentric. To some, even the term self-care provokes a sense of unconscious selfishness and resulting guilt.

So I was not surprised when I asked a group of front line nurses, what they do for self-care? They laughed in response: “Self-care: Are you kidding? We complain a bit and then get back to work.”

Yet, we are getting tired of this pandemic; we’ve been frightened and may still feel worry daily.  Many of us continue to see extremely high levels of suffering and death – and worst of all - patients dying without loved ones at their side. In parts of the country where the crisis is improving, we are still caring for seriously sick people and may still be short staffed. We feel fatigue on so many levels. 

Nurses are also reporting they get inundated with self-help emails, social media suggestions, employee health reach-outs, webinars, and journal articles. The COVID crisis has spawned a new term: “resource fatigue”!

In the midst of this, how do you approach taking care of yourself?  How can you actually make time for yourself? Here are ideas provided by front line nurses to help simplify your thinking. Take 10 minutes to make a list of what might work for you:

  1. What are the “firsts”? What has to come first when you get home? Can you find joy in any of these responsibilities?
    Nurses tell me that walking the dog or bedtime stories can lead to a new sense of appreciation when viewed next to the enormity of what they have witnessed during their shift.
  2. What do you love and cherish most? What gives you joy? Or strength? How can you get more of this?
    Nurses tell me they have found find new appreciation for simple pleasures- like fresh air and sunshine, a hot bath, or a junk romance novel. Take a look at this video for a new appreciation of usual activity, entitled “How to take a walk.” 
  3. What does your physical body need? Exercise? Better sleep? A haircut? 
    Nurses admit that these are often the needs that go first in order to conserve energy for the demands of patient care. Making concrete plans might help. Make formal calendar dates for a Zoom exercise class with friends, intimate time or a YouTube guided haircut. Meeting basic needs can become special events.
  4. Now the hard part: self-reflection and mindfulness.
    Nurses say they have no time to process in the midst of a crisis. That’s ok. Do what you can to stay healthy through the worst times. Let off steam in small increments if needed. Can’t talk about it? Journal it! The Internet has journal guides of every type (no promotions here: just Google around to find what might work for you). Here are some suggestions from nurse-journal-ers. Look for these online:
    1. A journal with guidance from Michele Obama
    2. Tiny, little pocket notebooks (3 x 5 inches) “I get out thoughts on the bus, so I can be there for my kids when I get home” 
    3. The quirky “Wreck this Journal
    4. A variety of themed ideas were recommended: religious or spiritual journals, humorous journals, artsy journals, and even one-line-a-day journals for those who really don’t want to write much!
  5. Be aware of signs that you need real help. 
    The above suggestions are simple, “starter” ways to think about self-care. However - be aware of when you are heading for burnout or mental distress. Are you experiencing excessive emotions, fatigue, irritability, sleeping/eating issues or signs of depression? If so, it is time to reach out to the mental health resources available to you. Talk to a friend, colleague or supervisor if you are not sure where to start.

These are some simple self-care starters. Please share your ideas with us at ELNEC so we can help each other stay strong!

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 4: After the Surge: How are we doing?

June 26, 2020

While COVID cases continue to climb in some parts of the nation, other areas are recovering from hard hit surge activity. Many areas are seeing COVID admissions and death rates decrease. Hospitals are starting to return to previous organizational structures and functions, as they start to resume elective procedures and normal operations.

But what are “normal operations” anymore? The term “new normal” is used extensively to describe this post-surge environment. A new normal will involve continued masking and social distancing, but what does it mean specifically for nursing?

Many nurses in previously hard-hit areas are having some trouble defining this time: “I guess it is a breather- but not really” say some. They feel “not really free yet” and report continuing low levels of upheaval. Mandatory floating to different units continues, as volunteers and travel nurses move on, and staffing has not yet recovered. “On edge” is still a common descriptor. Even if the sense of emergency may have passed, the future of this pandemic is still uncertain. As an educator attempting to arrange the return of graduate students to clinical practicum work, I have been told by some preceptors: “No students yet – we are busy preparing for the second wave.”

How can nurses adapt to this still unbalanced “new normal”? Some suggestions emerge from interviews with practicing nurses:

  1. Stop and breathe!  Force yourself to slow down, even if you can’t totally relax.
  2. Be cautiously optimistic. As nurses, we may look at every passerby without a mask and think, “oh boy – it’s only a matter of time…” Balance every negative worry with positive thoughts. 
  3. Continue to decrease media time. Once nurse reports, “no COVID after 8 pm!”
  4. Take time to re-connect: with friends (maybe non-nurse friends who won’t share war stories) hobbies, exercise - all the things you may have missed while in crisis mode. Those of us in palliative care know that increased sense of appreciation for life that you feel when you work with people facing death, and this may be heightened at this time. Allow yourself to feel gratitude for the blessings you may have once taken for granted. 
  5. Congratulate yourself - and be proud! You ARE a hero- call yourself one! Say it out loud! 
    Use this leverage – you may never have a better opportunity. Discuss with management any ongoing needs of nurses in your organization. Leaders may be more open now, when we have public and institutional gratitude for hard work well done.
  6. What about the grieving? I hear mixed reports from nurses: some are taking advantage of therapy and mental or spiritual resources to work through the toll of so much death.  Some are still repressing, and some connect with their inner feelings “off and on.”  Many are deferring processing COVID trauma in the face of our current despair over the widespread protests against the evils of racism in our country. Wherever you fall on this continuum, make your process deliberate. Know that we are all affected, and that processing these feelings in some way is an essential step towards wellness.

And so, the new normal will provide many challenges. New nursing responsibilities like increased routine testing of patients and staff may continue to tax our staffing resources. A second surge may be in our future. Returning patients may be sicker than ever before, since underlying health conditions have been ignored and undertreated.

I recently polled a group of nurses to cite one word to express how they survived the surge: “ teamwork,”  “resilience,”  “compassion,” “gratitude” and “will power” were all mentioned. These are words of strength and humility bound together.  This is the essence of nursing. 

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 5: A time to bring our distress to the surface and take a good look

July 13, 2020

The concept of health disparity is not new to nurses.  Gaps in access to care have been widespread, and recent attempts to address them through health care reform have been highly publicized these recent years. 
Palliative care research in this area abounds, revealing differences in health outcomes for people of color, including higher cancer mortality, inequitable pain management, fewer advance directives, and less participation in clinical trials. 

Lately, the COVID crisis has brought to light significant race-related ethical issues in health care, as a disproportionate number of deaths have occurred in minority populations. Public health scientists are theorizing that these tragic numbers arise from a myriad of sources: more underlying health conditions, more crowded housing, and higher numbers of exposed essential workers are among the many reasons.
In hospitals, nurses tell how they see the heartbreak of inequity. Nurses are the ones at the bedside who note that those from poverty may not have the same access to Wi-Fi or electronics needed for video visits with those they love. Nurses are the ones to explain complicated medical information to those with lower health literacy, hoping that they truly understand the choices they must make. During times of critical surge, nurses report lying awake at night, worrying about the thought that access to ventilators or ECMO might not be allocated justly to non-white patients.  We sometimes feel helpless in the face of such overwhelming forces. 

Throughout these two massive events: the COVID pandemic and the Black Lives Matter movement, we have been confronting senseless death. We are faced with two deadly ills: an aggressive virus that is far from gone, and the established racism still active all around us.  We have not yet recovered from the trauma of COVID when we are now confronted with further intensity.

In a recent webinar, “How am I supposed to feel? Addressing Moral Distress in Times of COVID,” clinical bioethicist, Dr. Ira Bedzow describes how moral distress sometimes results from guilt: feeling like one should have or could have done something more. This is a common theme heard from nurses during COVID. They may feel guilt for failing to prevent so much death, for not being able to provide end of life care they know is best, for not spending enough time in patient rooms, for having job security, and for surviving when so many do not. Many nurses cringe at being considered a “hero” – because there is so much more we wish we could do.

That same emotion of guilt may plague some of us in the health system when considering our country’s long history of systemic racism. Care providers may feel guilt for all the same reasons cited above, but also for being entrenched in an unfair health system with glaring disparities between private and public care, and of not standing up to such disparity more powerfully in the past. 

We cannot allow this moral distress to engulf or disable us. Systemic racism is entrenched into the fabric of our society and will not be an easy fix.  Moral distress often stems from a sense of helplessness.  But the marching voices of tens of thousands are proving we are not helpless. Let us support and embrace the BLM movement. As hospice and palliative nurses, we believe we provide compassionate and just care. Yet we likely all demonstrate implicit bias and unconscious acts that may support or compound the problem. Education, self-reflection and discussion are essential, with loved ones, colleagues and counselors. 
We need to bring our feelings of distress and guilt to the surface and examine them. We can forgive ourselves. We can re-frame and re-focus on the good we bring to patients and families and look ahead to the proactive work we can do in the future. 

Keep up to date on COVID resources, as the virus continues to spread in many places. Learn from current experts on racism on both personal and systemic levels. Engage with colleagues on important ideas. We can look ahead to work in curbing the suffering associated with these intertwined major public health events. 

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 6: What got us through?

August 10, 2020

Nurses in some states are enjoying a reprieve, as COVID numbers have decreased in our area. At the same time, cases continue to increase at alarming rates throughout many other part of the country. Medical management of acute COVID-related pneumonia and its complications may be improving some outcomes, but many are still dying – and those who do not are still dangerously ill and stretch hospital resources, equipment and staff.

I spoke with nurses who lived through the surge earlier this spring and asked:  
“What can you offer to your colleagues across the country?”
“What got you through the hard times?”
“What words would you use to describe how you coped and endured?”

Several common descriptors emerged: resilience, teamwork, and collaboration among them.

The most common theme and the one most illustrative of the strength of our profession involved working together and supporting one another. “If it weren’t for my colleagues on the floor, I would never have made it through- we really had to be there for each other”.

Over the years there has been talk about workplace bullying and nurses who “eat their young, ” but those I interviewed describe cooperation and solidarity. When the times got tough, nurses recognized that the overwhelming needs of these patients could only be met through collective effort – and they rose to the occasion. 

What got us through it? 
Nurses being there for other nurses, 
So we could all be there for our patients. 

  • Providing positive support during times of high stress, working together to get a tough job done.
  • Encouraging and appreciating each other’s innovations in developing new and creative ways to complete patient care in the safest way possible.
  • Allowing “breathing room” breaks, establishing a routine of short breaks for food and rest and PPE-lightened breaks., while covering for each other to provide non-stop care.
  • Giving one another “space to cry when I needed it” without judgment
  • Designating and designing a “respite” place within the scarce empty spaces: storage rooms, conference rooms or unused patient lounges - a place of reprieve and restoration, if even for just a few minutes.
  • Banding together when necessary to demand safe PPE needed to provide safe and effective care.  
  • Welcoming and integrating professional “strangers” on the unit; whether they are travel nurses arriving as reinforcements or nurse deployed from other units unfamiliar with new tasks, equipment and routines.
  • Acknowledging and supporting each other through personal fears and hardships: fears of transferring infection to loved ones, living away from family and many becoming sick themselves.

Nurses are notoriously better at taking care of others, than we are at taking care of ourselves. Perhaps in the time of COVID, this can be seen to work in our favor, as we support one another through crisis. 
Let’s be conscious and mindful that caring for others means caring for one another in the profession.  

How will we get through this? We will get through it together.

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 7: Finding a New Mindset While Chronically “On Edge”

September 11, 2020

Sick of this?

Got COVID fatigue?

I assume we all do.  Many of us are without our usual work, without our traditional routines, without our social life, or without solitary time.

Some parts of the country are dealing with consistently high numbers of infections, and the hardest work continues. However, there are many places where things are slowly improving… where maybe we can breathe a bit. Yet experts remind us that we are not through this crisis yet.  School is starting, and businesses are re-opening. Upticks in cases are unpredictable, and flu season is quickly approaching. There are many reasons to still be on edge.

In my part of the country (the northeast) we are trying to return to some normalcy within hospitals. Elective surgeries and visitors are now allowed.  The traveling helpers have all left. Yet, while we contemplate breathing easy again, ominous signs remain all around us: surplus ventilators are stored in equipment rooms, and extra beds which once occupied conference rooms and ORs are stacked and ready to be re-deployed.  Nurses are required to use their vacation time now (even if they have nowhere to travel), in anticipation of a recurrence that may come when we will be taxed again.

This “new normal” includes a chronic low level of anxiety, knowing the virus is still among us.  Add to this: national events like fires, hurricanes, protests, and elections, and the result is a persistent, underlying low level angst: living “on edge.” This atmosphere can leave one chronically tired, or perhaps with ongoing sleep complaints, eating problems, relationship issues or trouble concentrating.  Subsisting for prolonged periods chronically “on edge,” can takes it toll.

How can you improve your own situation? Are you pacing yourself for the long haul? 

In a world that seems so out of control, there are still some things we can control: our own care. Start by taking the self-care test we frequently administer at ELNEC sessions: ELNEC Self-Care Assessment

Perhaps you will find that your self-care skills are not well developed – that is often the case with many of us! See the ELNEC COVID resources for some great self-care ideas:

Do you need a general attitude or mindset change? As nurses, we have been vocal and continue to advocate for safe and adequate PPE.  We know adequate PPE is integral to safe and effective care of patients.  Now is the time to include among those basic safety supplies: Emotional or Psychological PPE.

There is increasing interest in linking psychological PPE with staff safety. Psychological “survival kits”, webinars, infographics all aim to get us to prioritize our emotional well being by considering mental and spiritual self care as important as our N-95’s.  Below are a few resources to explore.

We urge you to take on this new mindset, so we can pace ourselves to continue our critical contributions. Develop and then don your emotional PPE for safe care and perseverance while living and working “on edge.”


Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 8: “Some days it feels like a war zone here…”

October 19, 2020

Military metaphors are deeply embedded in the health care world. How many times have we heard (or used) terms like: “ the war on cancer,”  “he died after a long battle with leukemia,” or “my dad is a ‘fighter”?

This imagery of course continues today: aren’t we nurses now health care “heroes,” bravely “soldiering on,” even when lacking adequate PPE?

There has been much discussion about the negative effects of using war analogies in regard to serious illness, since they may assign blame (to a patient who didn’t “fight” hard enough), and these military images may make people more fatalistic and apprehensive.  Despite this, we still hear nurses use this metaphor in their own expressions of grief and trauma. One nurse recently described her mental preparation for work on a COVID unit: “I had to gear myself to go into battle everyday.”

Indeed, at times working during this pandemic seems comparable to war: high intensity, high trauma, with a lot of crisis work and a lot of death – all accompanied by major disruptions in normal routines and persistent levels of anxiety.

Upon reflection, I believe there is in fact some value to be gained by listening to the voices of veterans of war; I have been thinking a lot about post-traumatic stress and wondering if nurses are getting the help they might need?

I came across a wonderful letter, posted on the website of the Vietnam Veterans of America, entitled, “An Open Letter to Health Care Providers from Vietnam Veterans.”  The writers draw wartime parallels as well, but also offer concrete advice about how they struggled to come to terms with the most intense experience of their lives:

We write this not to simply offer you empathy. Rather, to share our experience and how we dealt–mostly belatedly, because we didn’t know any better–with the fallout from the injury, death, guilt, grief, anger, and fear with which we were confronted during our tour of duty.

Our message to you is that you do not need to wait. We have learned that it is important to talk about what one is going through emotionally and psychologically while still going through it. We have learned to seek out and find those who understood us and could listen to our venting without thinking there was something to fix.

Take a look at this extraordinary and heartfelt letter, and pay heed to those who went before us: don’t wait to look for those who understand you and can listen.

And of course, you can look to your ELNEC peers for support.  After all, the ELNEC project was created 20 years ago to be a voice for nursing and to create the knowledge needed by nurses to provide the highest quality palliative care.  ELNEC has also served as a “home” for nurses, a place to seek support from peers, to share experiences in caring for the serious ill and dying patients, and to share our grief and strategies for self care.  As always, we welcome your thoughts during this challenging pandemic and encourage you to connect with each other through the ELNEC networks.

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 9: The Dread of Deployment

January 8, 2021

When queried about the greatest challenges of working during COVID, hospital nurses consistently reply – “Getting deployed to COVID units or other parts of the hospital.”  Indeed, the thought of deployment can be daunting, but flexible and resilient nurses have been rising to this challenge since the pandemic began. Examples abound:

  • Nurses transferred to units (or any extra spaces) that have been converted to COVID units.
  • Pediatric nurses transferred to work with adult patients.
  • Nurses from specialty areas, such as ambulatory care, placed on med-surg or ICU units.
  • Nurses deployed to COVID surveillance duties.
  • Nurses deployed to circulating response teams, i.e. CRRT (continuous renal replacement therapy) or proning teams.      

These transfers can be traumatic on many levels, particularly for nurses long entrenched in a specialized practice, or newer nurses still working on mastering their skills. 

“It really pushed me far out of my comfort zone, and sometimes I wondered if I was giving adequate care.”
“That was really trial by fire for me!”
“On the CCRT team, I got a bird’ s eye view of how bad it really was”

In these situations, nurses who may not have had much experience with the dying patients can quickly become overwhelmed:

“What was it like on the CRRT team? – It was an onslaught of death everyday!”

Additionally, instead of caring for patients who may be long-termers or regular admissions, nurses face the challenge of caring for unfamiliar patients, especially when there is no family available at the bedside: “I had no context about who these people were – they were intubated, and there was no family. In the ICU, I felt really disconnected.”   

Over the past months, when I have asked nurses how they were getting through a COVID surge, the response has been almost unanimous: that the support of their nursing colleagues made all the difference; that their co-workers were there for them. Of course, deployment can deprive nurses of these usual supports.

As COVID continues to spread throughout most of the country, nurses will continue to face the dread of deployment, but we can learn from those who came before about strategies that may help. (See Voice for Nursing Part 6: What got us through?) Here are more recommendations for facing COVID related deployment:

  1. Start to prepare even before you hit a surge (or a re-surge).  Being proactive, instead of reactive, gives us control over a seemingly uncontrollable situation. This includes preparation for clinical skills as well as emotional coping.
  2. Whether you anticipate a surge, or you are in the midst of it: Arm yourself with knowledge. Use (and share!) resources like ELNEC infographics, videos and presentations to review and refresh skills about symptom management, communication techniques, and end of life care. The ANA also has a free COVID educational series, entitled, “What you need to know…” covering basics like COVID disease progression, basic PPE and ventilator education for non-ICU nurses
  3. These educational efforts don’t have to be over-whelming or time consuming. The ELNEC and ANA offerings provide both detailed presentations and concise, user-friendly overviews, so you can fit these in.
  4. Pre-plan your emotional PPE so you don’t get overwhelmed.  (See Voice for Nursing Part 7: Finding a New Mindset While Chronically “On Edge”)
  5. Plan with your current co-workers how you will keep in touch and support one another once deployments occur. Maybe a 5-minute call after shift to debrief or a walk to the parking lot together – just a few moments of support can go a long way.
  6. If you are sent to an unfamiliar environment, be upfront and accepting of your limitations. We all have our areas of strengths, and we should not be embarrassed admitting what we don’t know. Only then can we develop a strategy to learn – and be comfortable in the knowledge that we are providing safe and effective care.
  7. Expect and plan for long-term effects: as one nurse who lived through a surge voiced, “I don’t think it is real PTSD I have. It is just that in the midst of it…when everyone was paying attention and clapping for us, I was running on adrenaline. Now I am just really, really exhausted.“ Are any of us really surprised by this? Expect it, so you can address it.
  8. Lastly, mindfulness and reflection can be tools for growth. Those of us who work in end of life care know: love and growth can be found, even in the midst of crazy, terrible times.

Be safe, everyone!

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 10:  One-Year Out: Helping Each Other Now

April 8, 2021

ELNEC has begun to coordinate some informal sessions to allow us to connect with our colleagues across the country. Entitled, “ELNEC Listens,” this forum provides the opportunity to share experiences, challenges and best practices.

So far, we have held ELNEC Listens sessions for pediatric nurses, APRN’s, and most recently, geriatric nurses. Critical care and pediatric sessions are planned for April.

  • Register for the April 20th Critical Care session
  • Register for the April 26th Pediatric session

I thought it would be helpful to share some of the reflections we have heard so far - from nurses across the country (and the world- with participants from as far as India!)

We are, in a word: tired.

As one nurse stated, “Back when people were clapping for us, the adrenaline was flowing, and we did what we needed to. But now we are just exhausted.”  Numbers continue to remain high  - or even climb, as the country expands vaccinations, and society is opening up a bit. Like the name attached to the new population of chronically affected COVID patients, we are in this for the “long haul.” How can we keep going?

Nurses are trying hard now to find a balance. How can we manage the continuing trials of COVID nursing, while keeping an even keel and trying to regain a sense of normalcy and hope?

Some of the new challenges identified:

  1. Working with severely limited staffing, as many nurses became ill or have retired without replacement.
  2. Addressing the mental illness challenges that have become more obvious with less crisis-care and increased long-term effects of COVID and of pandemic isolation. For example, pediatric nurses spoke poignantly of increased admissions caused by suicide attempts in adolescents.  Geriatric nurses in long term care and assisted living discussed the cumulative grief of losing a variety of colleagues: nurses, aides, and housekeepers.
  3. Keeping our palliative care teams intact, cohesive, and energized in the face of continuing stressful work.
  4. Addressing our own self-care needs, while still caring for so many. For many nurses, historically self-care came at the bottom of our list of priorities. With a new realization of its importance, some nurses now feel guilty that they are not “doing enough” self-care.

And yet, the benefit of the “ELNEC Listens” sessions was more than the validation of common challenges (and commiseration). More importantly, participants shared resources, solutions, and inspiration.

  • APRNs shared innovative ways to incorporate wellness into team meetings, including didactic sessions that include “anything but COVID” and setting aside formal time for personal interactions, even 10 minutes of weekly dance party before rounds!
  • Re-defining what self-care means to us: including changing language as needed from “what do you do for self-care?” to “what do you do for fun?” Reminding ourselves that you can’t fail self care!
  • Changing our language and mindset from, “we regret we couldn’t do more,” to a more forgiving and forward looking: “what did we do well?”

In the same way nurses supported each other through COVID surges, we can support each other through this different but continuing stress. Join us for future “ELNEC Listens” sessions. Take time to de-brief and de-compress. You are not alone. There is power and healing in telling and hearing our stories.  Bearing witness for each other can help us through this next stage.

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing

Part 11: COVID: On it goes

October 5, 2021

As we all know, the continuing COVID crisis has led to significant compassion fatigue among nurses and other health care providers. Compassion can be considered a combination of empathy + action to address suffering. Now we hear reports of a new term: "Empathy fatigue," that is, no longer even feeling or connecting with the suffering of others.

This phenomenon has developed because - in the context of continuing surges across the country - hospital and ICU admissions often involve the unvaccinated. Nurses working in these areas feel current tragedies could be prevented and that their own health is once again threatened. In addition, nurses working in all settings see usual care continually disrupted for their patients with non-COVID illnesses, such as cancer or surgical needs. 

Talking to nurses around the country, many are reporting they feel let down or betrayed by their communities where there are large numbers who refuse vaccination.

  • Some report they feel less eager to advocate for visitation by friends or family (who they view as threatening to the health of their staff, other patients, and themselves.) 
  • Some voice resentment (and subsequent resulting guilt) towards patients for whom they are caring, whose illness and death could have been prevented. 
  • Some voice that they are tired of being "the mask police" on many hospital units.
  • Some report severe staffing shortages. Says one nurse: "We are so short staffed: anyone who could retire, did retire."
  • Nurses everywhere across the country are just plain tired. 

How do we sustain ourselves through this continuing stress? As one nurse put it, "there are only so many mindfulness apps, it just doesn't do it for me anymore." For many, it may be a time to step back: does your self-care need some renewal or refreshing?

  • First off, if you haven’t tried an App resource yet, now might be the time to try! This ELNEC infograph here provides a variety of recommendations:
  • I also recommend looking back at the “Voice for Nursing” entries:  Part 3 (May 19, 2020) & Part 10 (April 8, 2021) where some creative self-care ideas were proposed.

In addition, there are some new initiatives out there:

The “Gratitude Practice for Nurses” is a joint initiative from the ANA’s American Nurses Foundation and the University of California/Berkeley’s Greater Good Science Center. This project applies cutting edge research to insights and tools for a happier life. It involves an online journal for brief private comments on gratitude. It can be completed individually or within a group. According to their website,

“This campaign draws on decades of research showing that practicing gratitude is good for our bodies, our minds, and our relationships—and is a valuable tool to respond to the stresses faced by nurses and other health professionals.” 

Given the chronic nature of our ongoing stress, you may need to try something new. Take a step back and see what else you can try: The American Psychiatric Nurses Association produced a bright and engaging summary of healthy practices. A great reminder to hang up on your unit! 

Throughout our past year’s programs and “ELNEC Listens” sessions, the pervasive response from nurses about coping involved nurses supporting one another through this pandemic.

So stand strong, friends!
The work you do is crucial - and compassion is at the core of nursing practice. It is there inside all of us, maybe slightly dented, but not defeated!

So be gentle with yourselves and your colleagues. Remind yourselves what you love about being a nurse, and what you are grateful for. Take some time now to review how you can be more kind to yourselves. We will make it through!

Remember: A Voice for Nursing is a Voice for Patient Focused Care! 

Clinical Associate Professor
Director: Palliative Care Specialty Program
NYU Meyers College of Nursing