Level 1: Entry-Level |
2.2a Demonstrate relationship-centered care.
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Use therapeutic communication strategies and demonstrate empathy when interacting with patients, families, and caregivers, ensuring clear and respectful communication.
Collaborate with patients and other healthcare team members to identify patient preferences, values, and cultural considerations without making assumptions.
Contribute to team discussions by sharing insights from patient interactions to support a holistic care approach.
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Integrate patients’ cultural, emotional, and social needs into care plans.
Facilitate patient autonomy by involving them in decision-making and providing relevant resources to support informed choices.
Advocate for the patient’s needs and preferences within the care team, ensuring they are reflected in care decisions.
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2.2b Consider individual beliefs, values, and personalized information in communications.
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Acknowledge patients' beliefs, values, and cultural practices during care.
Incorporate patient preferences into communication.
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Apply cultural humility and cultural competence in care discussions, fostering mutual understanding and respect.
Resolve potential misunderstandings with cultural humility, mitigating implicit biases.
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2.2c Use a variety of communication modes appropriate for the context.
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Identify standard communication methods to share and receive information effectively with patients and team members.
Adjust communication style based on the needs of patients.
Demonstrate respect and professionalism when communicating with diverse individuals.
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Apply appropriate communication methods to share clear and comprehensive information tailored to diverse healthcare settings.
Customize communication approaches to align with the patient's needs to ensure understanding.
Demonstrate skills in interdisciplinary communication, fostering effective teamwork and mutual understanding.
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2.2d Demonstrate the ability to conduct sensitive or difficult conversations.
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Prepare for sensitive conversations by reviewing relevant patient information and considering cultural and emotional factors affecting the interaction.
Use empathetic language and demonstrate active listening, ensuring patients or families feel heard and understood.
Convey information clearly and respectfully, using simple language to discuss complex topics while ensuring comprehension.
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Create an environment fostering trust, privacy, and emotional safety, ensuring patients and families feel comfortable expressing their thoughts and concerns.
Handle conversations involving conflicting perspectives or heightened emotions with professionalism and composure, focusing on the patient’s needs and goals.
Utilize reflection, validation, and de-escalation techniques to navigate sensitive or emotionally charged topics effectively.
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2.2e Use evidence-based patient teaching materials, considering health literacy, vision, hearing, and cultural sensitivity.
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Identify and select evidence-based education materials aligning with the patient’s health literacy levels and preferences.
Demonstrate cultural humility by selecting materials that are respectful and relevant to the patient’s cultural background and values.
Ensure understanding by asking open-ended questions and encouraging patients to repeat key information in their own words.
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Tailor evidence-based teaching materials to meet individual patients' or families' specific educational needs, cultural context, and preferences.
Anticipate and address barriers to understanding using interpreters and/or culturally appropriate resources.
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2.2f Demonstrate emotional intelligence in communications. |
Identify and respond appropriately to verbal and non-verbal emotional expressions from patients, families, and team members.
Identify appropriate strategies to deliver bad news.
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Demonstrate self-awareness and self-regulation while communicating.
Lead sensitive discussions confidently and tactfully, ensuring all parties feel respected and supported.
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Level 2: Advanced-Level |
2.2g Demonstrate advanced communication skills and techniques using a variety of modalities with diverse audiences. |
Use advanced communication strategies to communicate ideas.
Demonstrate accuracy and clarity in electronic and written documentation, ensuring information is accessible and actionable for interdisciplinary teams.
Solicit and integrate patient, family, and team feedback to refine communication approaches and enhance mutual understanding.
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Lead interdisciplinary discussions by employing advanced facilitation skills, ensuring alignment with objectives, and fostering team collaboration.
Leverage advanced technologies to enhance communication efficacy and accessibility for diverse populations.
Develop and implement innovative methods to educate, inform, and engage diverse audiences, ensuring complex health information is accessible and empowering to all stakeholders.
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2.2h Design evidence-based, person-centered engagement materials. |
Identify evidence-based guidelines to develop engagement materials.
Create materials using clear, concise language and visuals to accommodate health literacy levels and ensure comprehension across diverse populations.
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Design tailored materials integrating individual goals, values, and contexts.
Implement systematic methods to evaluate the impact of materials on outcomes.
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2.2i Apply individualized information, such as genetic/genomic, pharmacogenetic, and environmental exposure information in the delivery of personalized health care.
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Explain the importance of integrating genetic/genomic, pharmacogenetic, and environmental exposure information into patient assessments and care plans.
Consult with specialists to ensure accurate interpretation and application of complex data.
Educate patients and others on the relevance of genetic and environmental information using clear and accessible language to promote understanding and informed decision-making.
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Incorporate advanced genetic/genomic, pharmacogenetic, and environmental data into comprehensive individual or system-level plans, ensuring alignment with the latest evidence-based guidelines.
Utilize advanced tools and resources to optimize clinical decisions impacting patient care.
Develop and deliver tailored communication strategies to explain complex genetic and environmental data to patients, families, and team members, ensuring their understanding and active participation in care decisions.
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2.2j Facilitate difficult conversations and disclosure of sensitive information.
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Deliver sensitive information clearly and compassionately, ensuring the patient, family, or team understands the content.
Use empathetic verbal and nonverbal communication strategies to create a supportive and nonjudgmental environment during difficult discussions.
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Lead difficult conversations with diverse patients, families, and healthcare teams while acknowledging different perspectives.
Address conflicts arising during difficult conversations using advanced communication skills.
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