Cory Franks, MSN, RN, CNL has been a pioneer for the CNL role at Texas Health Resources. He along with several CNL students developed a structured approach to enhance communication and care delivery at Texas Health Alliance, part of the Texas Health Resources System. The initiative involving patients, families, hospitalists, nurses, and CNLs has resulted in an innovative care model and numerous quality improvements, including increased communication scores, satisfaction scores, timely discharge rates, and decreases in catheter-associated urinary tract infections. The outcomes at Texas Health Alliance were so convincing that all 14 hospitals within the system have adopted similar communication and care models. In addition to leading a number of interprofessional strategies to improve care outcomes, Cory role models and advocates for the significance, growth, and versatility of the CNL role at the local, state, and national levels.
Honorable Mention: Megan Williams, MSN, RN, CNL, Manager of Complex Care Program at Regional One Health.
Connie Garrett, MSN, RN-BC, CNL, CNOR has been a driving force in validating the CNL role within the VA system and a forerunner in demonstrating how this role can thrive as an essential part of the perioperative healthcare team. She successfully piloted the CNL role at the James A. Haley Veterans Hospital and documented the CNL’s contributions to positive patient and staff outcomes in the operating room. Ms. Garrett has focused on VA and Joint Commission initiatives to measure the impact of the CNL role, such as prevention of HAIs, pressure injury, and influencing access to care through education of RNs in the operating room.
Bonnie Haupt, DNP, RN, CNL, CHSE, holds her Doctorate of Nursing Practice from Sacred Heart University. She is also a Certified Simulation Healthcare Educator and CNL. Dr. Haupt has worked most recently as the Patient Experience Officer, Acute Care CNL, and for the VA Nursing Academy and Fairfield University as an Assistant Professor. She is currently the CNL at South Texas VA Healthcare Systems (VAHCS), and has worked for the VHA for over 24 years. At South Texas VAHCS, she collaborates with interprofessional team members on quality, safety, and performance improvement processes. Her research interests include communication of interprofessional team members, utilization of evidenced based practice, and improving Veteran patient safety, satisfaction, and overall care outcomes.
Robert J. LaPointe, MSN, RN, CNL, CCRN, is the immediate Past-President of the Clinical Nurse Leader Association (CNLA). During his term, he increased CNLA membership by 45% and its value to members, developed 5 regional chapters, developed a strategic plan for growth in cooperation with the Commission on Nursing Certification (CNC) and strengthened the working relationship between CNLA and CNC. Since 2013, he has worked as a CNL at Corporal Michael J. Crescenz VA Medical Center (CMC VAMC). During his tenure at CMC VAMC, he has contributed, on a sustained basis, to improving the quality of care for veteran patients. His initial and ongoing emphasis is the use of telemetry which has resulted in the sustained reduction of telemetry demands and of overflow to ICUs and patients held in the Emergency Department. Recently selected as a member of the newly formed CNL Field Advisory Committee to the Office of Nursing Service, he continues to develop strategies to support and strengthen CNL practice within the Veterans Health Administration.
Lauran Hardin, MSN, RN, CNL, works as a Clinical Nurse Leader at Mercy Health Saint Mary’s in Grand Rapids, MI. Since graduating from the University of Detroit Mercy in 2010, her first position was as a pain and palliative care CNL responsible for coordinating care for patients with complex pain needs. In 2012, she began focusing her work on patients with frequent emergency department or inpatient visits. She has created and sustained a care delivery model for this group of patients – called Complex Care Maps – that has improved clinical outcomes, patient and staff satisfaction, and financial outcomes, including significant decreases in the frequency and number of ER visits as well as decreased inpatient length of stay. In addition to this trailblazing work, Lauran mentors new CNLs, has presented her findings in a number of venues, and is disseminating her work to other healthcare systems.
Honorable Mention: Jessica Hatch, MSN, RN, CNL, is the Health Exchange Integration Manager at Lawrence General Hospital in Lawrence, MA. Respected by her colleagues as a care innovator and role model for professional CNL practice, she has worked to improve patients care by expanding the CNL role in her practice setting. Jessica’s early work as a CNL centered on developing a transition of care process. Her current focus is on using healthcare technology and informatics to support clinical decision making, quality system improvements, population health care, and patient engagement across the care continuum.